Housing Ombudsman flags key failings in ASB handling

New from the Housing Ombudsman: Learning from Severe Maladministration – July 2025

The latest report focuses on how landlords are responding to Anti-social Behaviour (ASB) complaints - and highlights clear areas where services can be strengthened to better support residents and reduce harm.

It identifies seven key areas for improvement:

• Hate incidents and harassment
• Noise-related ASB
• Risk assessments and action plans
• ASB-related repairs
• Multi-agency working
• Complaint handling and communication
• Distinguishing ASB from disrepair issues

This is a valuable opportunity for providers to reflect, learn, and enhance how ASB is managed - ensuring safer, more responsive services for communities. The full report can be found below and makes a useful read for anyone involved in housing management.

🔗 Learning from severe maladministration – July 2025

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